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Bridging the Divide: From Miscommunication to Multi-Cultural Excellence
Curriculum
4 Sections
12 Lessons
6 Hours
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1: Cultural Intelligence (CQ) Foundations
3
1.1
1.1 Understanding Cultural Dimensions (Hofstede/Trompenaars)
1.2
1.2 Identifying Your Own Cultural Lens
1.3
1.3 Stereotypes vs. Generalizations
2: Communication Across Cultures
3
2.1
2.1 Direct vs. Indirect Communication Styles
2.2
2.2 The Role of Hierarchy and Authority
2.3
2.3 Non-Verbal Communication and Body Language
3: Conflict Resolution and Decision-Making
3
3.1
3.1 Approaches to Conflict
3.2
3.2 Consensus vs. Individual Decision-Making
3.3
3.3 Giving and Receiving Multi-Cultural Feedback
4: Managing Global Teams and Meetings
3
4.1
4.1 Time Management and Punctuality Norms
4.2
4.2 The Inclusive Global Meeting
4.3
4.3 Building Trust and Cohesion in Virtual Teams
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